BearTalk Windows software

BearTalk support

Help with your application.

Start with the product-specific guidance below. If the problem continues, send BearTalk the application name, your Windows version and a clear description of what happened.

Product-specific support

Choose the application you need help with.

Each application has a different workflow, so start with the guidance most relevant to your product.

RedAction PDF Tool

PDF redaction and document privacy

  • Automatic detection and review guidance
  • Manual and visual PDF redaction
  • Export, sanitisation and permanent redaction
  • Full Access purchase or entitlement questions
  • OCR, document handling and technical issues
Open RedAction page Contact support →

SOP Capture Studio

Workflow capture, documentation and training

  • Screen capture and step recording
  • Screenshot editing and procedure building
  • PDF guide creation and printing
  • Interactive training, hotspots and quizzes
  • Free edition limits and Full unlock questions
Open SOP Studio page Contact support →

Blackout Studio

Screenshot and image privacy

  • Blackout and visual privacy tools
  • Preparing screenshots for sharing
  • Image import and export problems
  • Application installation and updates
  • Purchase, privacy and feature questions
Open Blackout Studio page Contact support →

Before contacting support

Four checks that resolve many issues.

01

Restart the application

Close the application fully and open it again before repeating the same action.

02

Check for Windows updates

Install pending Windows updates and restart your device if required.

03

Use a safe test file

If possible, reproduce the problem using a non-confidential sample rather than private information.

04

Describe the exact steps

Tell us what you clicked, what you expected and what appeared instead.

Purchase or licence problem? Include the application name and describe what the application currently shows. Do not send payment-card information, passwords or other account credentials.

Contact support

Send a support request.

Provide the application, request type and enough detail to reproduce the issue. The form prepares the request in your email application; it does not upload information to this website.

Protect your information: do not include passwords, payment details or private, confidential or unredacted document contents.

Your email application will open so you can review the request before sending it.

Looking for product information instead?

Return to the BearTalk software overview to compare the three applications and choose the tool that fits your task.

Explore BearTalk software